How you conduct your accounts and the ways you deal with the banks go a long way in determining the benefits and services you derive from your bank. There are many opportunities to show that you are a good and loyal customer.
Let us discuss these methods in brief. I am sure each one of the readers will have their experiences to share with.
1) Opening of account: Get the list of documents that are required for opening an account and seek whatever the clarifications you need for this. Never be in a hurry when opening the new account because certain statutory and administrative regulations and procedures require some cooling time before you start using your account. Banks are required to verify and confirm the credentials of a person or firm when the account is opened for the first time. No bank will issue a Debit card or check book on the same day of opening the savings or current account.
2) Operating the account: Make transactions regularly and properly and within the rules and regulations as applicable for an account. For example, restricted number of withdrawal transactions are allowed in a Savings account. You cannot use your account for illegal or unlawful activities like Smuggling, Terrorism, etc..
3) Face-to-face: At times, you might be visiting your banker to apply for a product or for some other purpose. This is the opportunity when the banker and yourselves get to interact with each other. Politeness, Clarity and Precision in your talk impress them to produce long term benefits. Even when the response from the banker is not as expected, you can try to win them by projecting your issues and seeking the appropriate solutions. Still, if the response from bank is lacking, you can just request them to give a positive answer when you meet the next time(do not leave any chance and seek another date as to suit your convenience). However, most of the time, you will get positive responses as reaction to your assertive and calm views shared across the table. Even if the bank's rules do not permit when your request deviates from the normal course, the banker will make honest efforts to get answers for your query.
The most common query from affluent clients is whether higher interest rate can be provided for the huge amount of deposits made . Definitely, this is possible and can be secured by the bank office through their contacting with the higher office.
4) Loan repayment: The most common mistake many borrowers do is to repay the loan in time. Even if not paid in time or if when more time is required, make it a habit to send a request with valid reasons for delayed repayment.No bank will object your request if it has a genuine reason.
Similarly, when there is a change in your residence, job, phone number and such other thing, just send a letter briefing your bank about these changes. This is a courtesy and beneficial to you: because, the banker will be able to direct the future communications to these new address and phone.
On many occasions, banks resort to the legal and recovery actions when you don' t respond to their notices or when your house was found locked at the time of visit by the banker or his agent.
I remember that one bank customer brought a new stylish car to the bank office just to show off. And he thanked the bank for guiding him in subscribing to a mutual fund which when matured was a huge money to buy the said car. Even the staff at the bank were proud of such good customers.
There are persons who deal with the same for more than six decades: even fourth generation comes to the same bank.
Only reason for the loyalty in a bank: RELATIONSHIP a true asset for a good bank.
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